Terms & Conditions

Our terms and conditions may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.

Definition

Your use of the Service, information text, graphics and materials provided via or on the Destinelo website (Destinelo portal) is governed by these terms and conditions. By using the website you agree to be bound by these terms and conditions.

Destinelo portal Service provides an online accommodations, tours, cruses and rent a cars booking facility through which accommodations, tours, cruses and rent a cars partner Service Providers can advertise their properties/services for reservation, and through which visitors to the website can make such reservations. The accommodations, tours, cruses and rent a cars, its availability and its rates are supplied by our partner Service Providers. Destinelo acts as an intermediary between partner Service Providers and visitors in order to provide visitors with the possibility to search, compare and book (make reservations) accommodations, tours, cruses and rent a cars online.

By making a reservation through Destinelo, you enter into a direct (legally binding) contractual relationship with the our partner Service Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Service Provider, transmitting the details of your reservation to the relevant Service Provider and sending you a confirmation email for and on behalf of the Service Provider.

When rendering our Service, the information that we disclose is based on the information provided to us by Service Provider. As such, the Service Providers are given access to an front-end publishing through which they are fully responsible for updating all rates, availability and other information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Portal or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each partner Service Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Portal. Our Portal does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Service Provider (or its facilities, venue, products or services) made available.

Destinelo endeavors to get all accommodations, tours, cruses and rent a cars partner Service Providers to provide their best rate but does not guarantee that the rate displayed is the best rate in the market.

If you cancel an accommodation, tour, cruse or rent a car booking, such cancellation will be according to the cancellation policy of the accommodation, tour, cruse or rent a car Service Provider as stated on your confirmation email and in terms and conditions of reservation. We recommend you read the cancellation policy of the accommodation, tour, cruse or rent a car Service Provider carefully.

Destinelo does not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any services provided by the website. As electronic services are subject to interruption and breakdown, access to the website is offered on an “as is” and “as available” basis only.


Bookings and Financial Terms

Our service is free of charge and we will not charge you for our Service or add any additional (reservation) fees to the rate. Additional fees may be applied depending on your choice of secure online payment through various e-gateways we offer for your convinience.

Partner Service Providers pay a commission (being a small percentage of the product price (e.g. room price)) to Destinelo after the user has reserved the service or product of the Service Provider.

If applicable and available, certain Service Providers offer the opportunity for reservations to be paid (wholly or partialy and as required under the payment policy of the accommodation, tour, cruse or rent a car) to the Service Provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Destinelo facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Service Provider (Destinelo never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Service Provider through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Service Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

  • We will never ask you for your credit card information on our web portal
  • We will never ask for your personal account ID and password of your online e-wallet provider (aka Paypal)
  • For your security and convinience all your payments are handled by profesional e-banking systems on their secure websites through various e-gateways we offer (aka Paypal)
  • If you ever encounter a software on our web site url (https://www.destinelo.com/) that is asking you to submit any sensitive credit card details or paypal ID and password, do not comply and please contact us immediately via info@destinelo.com

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us.

We use technologies like cookies, web beacons, or unique device identifiers to anonymously identify your computer or device so we can deliver a better experience to you. Our systems also log information like your browser, operating system and IP address.

If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation.

We may also receive information about you when you use certain social media services.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems are not designed to associate personal information with your activities (such as pages you view or things you click on or search for). We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

You can sign into your account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information. We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account promptly after you delete your account. We may retain other data indefinitely. We do not share personally identifiable information (such as name, address, email or phone) with other companies. We do not allow advertising companies to collect data through our service for ad targeting.

If you have any questions or concerns about our privacy policies, please contact us via info@destinelo.com

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user.

We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.

Destinelo.com exclusively retains ownership of all rights of the Portal on which the service is made available (including the guest reviews, articles, comments, traveler stories, forum posts and translated content).

Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Portal for any commercial or competitive activity or purpose or otherwise use the content of our brand without our express written permission.

To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Portal or any (translated) content or guest reviews, traveler stories, you hereby assign, transfer and set over all such intellectual property rights to Destinelo.com.

All guest reviews, articles, comments, traveler stories and forum posts are uploaded by the site visitors onto our website for the sole purpose of providing information for (future) customers, and can be used and placed by Destinelo at its sole discretion on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Destinelo. We reserve the right to adjust, refuse or remove reviews, articles, comments, traveler stories and forum posts at our sole discretion.
Guest reviews, articles, comments, traveler stories and forum posts represent personal opinions of their authors and Destinelo can not be held responsible for their content.

Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

The general or specific cancellation and no-show policy of each Service Provider is made available on our portal on the Service Provider information pages and during the reservation procedure. Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the Service Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation.

Cancellation and prepayment policies may vary according to accommodation/room type, cruise, tour or car for rent.

If a customer arrives after the arrival date of the reservation or if he leaves before the departure date of the reservation, service provider keeps the right to charge the total price of the reservation.

If service provider don’t specify his cancellation policy then Destinelo’s general cancellation policy applies:

  • If canceled up to 21 days before the date of arrival, deposit will be refunded, minus any administrative fee (aka paypal received money fee) depending on chosen payment gateway.
  • If canceled later, or in case of no-show, deposit will not be refunded.
    Customer must pay the full cost of any damage they cause to property.

Service provider does not accept any liability for loss, damage, injury, or accident which the tenant or any of his party may incur or experience. Neither can the Service provider accept liability for any disruption or inconvenience which might affect Customer’s holiday where such failure is not reasonably the fault of the Service provider.

Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Service Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please please contact us via info@destinelo.com

Please note that you may be charged for your cancellation in accordance with the Service provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount.

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Service Provider as made available on our Portal, (iii) the services rendered or the products offered by the Service Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Portal, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Service Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Portal, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Whether or not the Service Provider has charged you for your room, product or service, or if we are facilitating the payment of the (room/reservation) price, you agree and acknowledge that the Service Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the reservation price to the relevant tax authorities. Destinelo is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the reservation price to the relevant tax authorities. Destinelo does not act as the merchant of record for any product or service made available on the Portal.

By uploading photos/images onto our system (for instance in addition to a traveler story) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Destinelo.com may use the uploaded photos/images on its website and, and in (online/offline) promotional materials and publications and as Destinelo.com at its discretion sees fit. You are granting Destinelo.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Destinelo.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation, tour, cruise and rar rental owners) due to Destinelo.com publishing and using these photos/images. Destinelo.com does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Destinelo.com. Destinelo.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Destinelo.com at any time and without prior notice.