Customer Service
Office hours: 09-21 CET
info@destinelo.com
Accommodation booking with Destinelo is quick and easy. You can use the main search bar to quickly find your place to stay on your travels.
Choose your desired location and click on the “Search” button. If you want more relevant search results, also choose your check in and check-out dates in the main search bar. Our search engine will quickly find a list of appropriate accommodations for you to choose from.
On the next page, if you want even more relevant search results you can use the “Refine search results” tab in the left sidebar to tweak your search. Choose accommodation and click the “Book now” button to enter the accommodation page.
(Accommodation can also be found on the target Location Info Page with up-to-date information about things to do, events, sights etc.)
When you are inside the accommodation page, choose the “Availability” tab and decide what room you want to book (if the accommodation has rooms). Click on the “Select dates” button to see availability for a particular room. In case of accommodation that is not room based, (like an apartment, house or villa), the availability calendar will immediately appear.
In some cases the accommodation cannot be booked right away. Sometimes it is required that you use our Inquiry form by clicking on the “Send Inquiry” button TO CHECK AVAILABILITY FIRST! It is necessary to wait until we respond to your inquiry before booking the accommodation. (We reply within 24 hours.)
In the availability calendar click on the first date for your check in and the second date for your check out.
Scroll down to check some other options if needed (in certain cases additional services are provided that can be booked simultaneously) or to see the price breakdown. If you are satisfied click on the “Proceed” button.
You will be taken to the Cart page after that. Here you can review your reservation info, accommodation name and room, number of people, price and total price. The “Proceed to checkout” button will take you to Checkout which is the next page.
The final step is to fill in your personal information which is necessary to make a reservation. We will send your information to the accommodation owner (for reservation purposes).
You pay the deposit right away and the rest upon arrival on location. Choose the desired option for payment, check the option “Accept the Terms and Conditions” and click on “Proceed to Paypal” button (or any other payment gateway of your choice) to finish the payment and booking. You will be redirected to Paypal (or another payment option of your choice) to finish the payment on their secure website (or offline, in case of a bank transfer).
*You can always check our Terms and Conditions page if needed.
Congratulations! You have successfully booked accommodation on Destinelo.
If you want to cancel or change an existing reservation, please contact us.
In the email, kindly indicate the order number of your reservation. It can be found in the subject line of the email confirmations you had received from us.
